A decade ago, delivery was about moving boxes efficiently. Today, it’s also about sustaining customer emotions such as anticipation, trust and delight. The infrastructure designed for the former can’t deliver the latter, yet many brands still measure delivery success using frameworks created for operational logistics rather than customer experience; and many brands partner with carriers built simply to move parcels. Amazon’s network however, was built to delight customers; and Amazon Shipping extends that infrastructure directly to your business – with fast ground shipping across all your sales channels, range of delivery speeds (including Next-Day and Two-Day delivery) and proactive communication that keeps you ahead of disruptions before they reach your customers.

In this report, you will learn that the final mile of delivery is no longer the end of the supply chain; it’s the beginning of a long-term relationship with your customer. You’ll see how one brand transformed 76% on-time delivery into 98.4%.

Download now to see what great delivery experience looks like and how it drives differentiation and loyalty.