This business sector is no stranger to the increasingly omnichannel expectations of today’s shoppers.

More and more home and garden retailers are expanding their ecommerce operations, and shoppers are eager to take advantage of these options. As many as 20% of global consumers bought home and garden products online on a monthly basis in 2023. But brick-and-mortar commerce isn’t going anywhere. No matter how lifelike a digital product rendering might be, online storefronts can’t replicate laying down on a mattress or admiring a Monstera plant in person. The challenge is delivering a smooth and memorable experience wherever a customer shops.

For home and garden businesses that manage multiple retail locations alongside an online storefront, unifying those channels is easier said than done. That’s where a point-of-sale (POS) system creates a through line. The right POS system connects the dots—for both a business and its customers—between digital browsing, in-person showroom shopping, and shipping orders to home. On the flip side, the wrong POS system can cost home and garden retailers sustainable sales and customer loyalty.

In this guide, we’ll highlight software and hardware features to prioritise when considering a POS system for a home and garden business